Our clients select us because of our insight into their business needs. They stay with us because of our enthusiastic personal service, integrity, and commitment to excellence.
"So often in this world we only receive feedback when it is negative in nature and rarely when it is positive. So I thought I should make the effort for one of those positive times.
Since the first time I walked into the store, I was warmly greeted by David who displayed a great deal of knowledge, patience, interest and approachability. He conveyed that delicate mix of traits required to be a successful salesman, without ever being pushy or arrogant. This instantly won me over as a customer, which is no mean feat considering I’m not only a small business owner, but also a frugal university student who prides himself on researching the best deal and expecting quality customer service.
I have no qualms leaving any sort of store and taking my business elsewhere if I feel the service is sub-standard. Embroidme Claremont was the first and only store I approached for my clothing signage requirements. Since then, I have always been greeted with a smile and addressed by my first name. Such small gestures can go such a long way. Moreover, the next thing that impressed me was the quality of communication. If there was ever an issue regarding any details during the process, I was contacted in a friendly and timely fashion to confirm my requirements then and there, not in ‘x days time’ when I was meant to come in to pick up the finished product.
Which leads me to my next point; not once was I told something and received something else to my detriment. The quotes I received were spot on. The time-frames for the design process were spot on.
And finally, I received my finished garments a day earlier than expected. I have no problem with waiting if that’s how long the process takes, but I can not stand being assured of a date / quote to appease me, when really that assurance is never going to be delivered upon. Embroidme Claremont under-promised and over-delivered. It almost seems secondary now after how pleased I was with the service, but my finished products are excellent. Many other businesses could take a leaf out of your book for service and I happily look forward to working with you in the future. "
"Thankyou for all your help and for completing in record time! "
"Just a quick note to thank you for the fast efficient delivery of the shirts I ordered fo an extremely important project commencing in Kalgoorlie on Monday. David was a pleasure to deal with and went above and beyond to help me with very short notice. We will definitely use you again and I will pass on your details to all of my colleagues. "
We finally opened Tommy Sugo Carousel on Friday and the uniforms looked fantastic! So professional and presented the perfect image for our brand.
Thank you so much for your fantastic service and assistance.
Look forward to sending more business your way in the near future.
"Thank you so much for your prompt efficient service. We will definitely be using your services in the future. "
"I just wanted to say thank you for my shorts. They look fantastic and I have had people commenting already on how good they look! I'm really happy with them, you hae done a brilliant job mate! "
"Just a quick note to thank the team at EmbroidMe Claremont for such a quick response time on our recent male/female shirts that we had embroidered. We really appreciated the effort put into these being done at such short notice and with such a quick turnaround. "
"Recently EventsCorp engaged Graeme and Elizabeth at EmbroidMe Claremont to produce a range of apparel for the crew of our westernaustralia2011.com, the State's entry in the Clipper 0708 Round the World Yacht Race. Considering the extremely short deadline and trick nature of the job, they delivered a range of well-finished, high quality products on budget in a timely manner. I am happy to recommend their services. "
"The shirts are excellent and the caps are being commented on. We thought the service given to us by Graeme and the team at EmbroidMe Claremont was excellent and are happy to refer future customers. "
"We'd like to thank you all for your hard work "above and beyond..." in ensuring the delivery, last week of Alex's embroidered Taylor Diving shirt (and cap!). David's assiduous pursuit of a replacement item when the regular supplier failed to deliver, plus the personalised delivery, subverted a potential crisis. "
"We didn't realise that you would come into the business and help us with ideas and actually deliver the products in such an efficient way and so quickly. Excellent service. Thankyou "
"Thank you for your great service and helping us out with our rush job this week. Very impressive!! "
"Thanks for the professional and speedy supply of the shirts. They looked great in the audience of 250 people. "
"The students and parents are all delighted with their jackets and we have noticed people looking at them trying to read the logo to see where we come from. "
"Just wanted to let you know how great the shirts and name tags are that you supplied us with. The staff were very excited to receive them and we have had great feedback from clients too. As for the service we received from both of you, this was wonderful. When I first contacted you, Elizabeth came to see us promptly. I was unsure as to what we wanted and her input was invaluable. Thank you both so much for your professionalism, excellent service and good humour. "
"Awesome service. Thankyou!! "
"A bit belated but just wanted to say a big thank you for organising the stubby holders at such short notice and also for the jackets for Roleystone Footy Club. Both came up really well and I was very happy with the finished product. "
"Thankyou very much for your great service again! Thanks again for dropping the uniforms off. You saved us! "
"Oh joy! What lovely people! A smile to greet you, an ear to listen to your needs and super service to boot! What more could you ask for?! They'll help you choose the design (or go with your own if you prefer) and advise on the colour of the thread to be used. They'll give you a price which is very reasonable and they'll do the job promptly. There's nothing else to say - I'm thrilled with the end product! "
"Just wanted to say thank you for all the trouble you've been going to. It's very much appreciated! Just had some feedback and the Directors are very impressed! "
"From very first time I walked into your shop I noticed the careful attention to detail taken by you and Elizabeth in every aspect of your business. The customer service was so friendly and reassuring with real tenacity shown when discussing design options, apparel selection and even business ideas. You were able to demonstrate the quality of your work from previous jobs that had been done, of which mine exceeded expectation. The job was even completed before the specified time frame.
Since wearing my company shirt and hat with the logo I have had many people make comments on the quality and eye catching effect of the embroidery done. It certainly has lifted the profile and the professionalism of my company image. "